How to Complain About Your Condo Manager: A Step-by-Step Guide

1. Document the Issues: Keep track of what's wrong, including dates, details, and proof (emails, photos).

2. Communicate with the Manager: Send a clear, polite email outlining the problem. This may help.

3. Complain to the Management Company: If your condo manager works for a management company, file a complaint with the company directly. They may address your concerns or take disciplinary action.

4. Contact the Condo Board: If the manager or management company do not resolve the issue, take it to the condo board.

5. File a Complaint with CMRAO: For issues like unethical manager behaviour, failing to use best efforts, fraud, and breaches of the Condominium Management Services Act, file a complaint with the Condominium Management Regulatory Authority of Ontario (CMRAO). Submit your complaint at https://cmrao.ca/consumer-protection/complaints-process. CMRAO does not handle disputes about condo fees, chargebacks, liens, repairs, or maintenance issues.

6. Use CAT: For issues like noise, odours, vibration, pets, storage or parking, file a complaint with the Condominium Authority Tribunal here: https://www.condoauthorityontario.ca/dispute-resolution/file-an-application/.

7. File a Small Claims Court Case: If the issue involves damages up to $35,000, you can file a claim in Small Claims Court. You can do this by filling out the necessary forms, paying the filing fee, and representing yourself in court. Detailed instructions and forms are available here: https://www.ontario.ca/page/suing-someone-small-claims-court.

8. Consider Legal Action for Larger Claims: If your claim exceeds $35,000, you may need to pursue legal action in a higher court. In this case, seeking legal advice is advisable to ensure you're taking the proper steps.

9. Seek Advice on CondoArt.ca: If you're still unsure how to handle your situation, visit our forum at https://www.condoart.ca/forum and ask for advice from experienced experts.