How to Get in Touch with Your Condo Board of Directors

Condo boards are made up of volunteers who juggle their responsibilities with full-time jobs, personal lives, and the occasional vacation. Most board business is handled during scheduled meetings, which means they aren’t available for ad-hoc discussions at all times. That said, some board members are retired and may be more accessible, even engaging directly with residents.

Here’s how you can approach your condo board, depending on the situation:

1. When the Board Has a Designated Contact Email

In some communities, the board maintains a shared email address for communication. This is the simplest way to contact them directly. You can send your concerns or suggestions and expect a response when the board convenes or discusses the matter.

2. When the Board is Harder to Reach

In many cases, the best way to contact the board is through the property manager. Write a clear email outlining your concern or suggestion and ask the manager to forward it to the board. Be concise and polite to increase the chances of your message being addressed promptly.

3. For Sensitive or Complex Issues

If your matter requires more than just an email—such as privacy concerns or a detailed discussion—ask the property manager to arrange for you to attend the next board meeting. Most boards allow owners to present their issues during a designated portion of the meeting. Be prepared, as time for individual concerns may be limited.

4. Personal Connections

In smaller communities, you might know the board members personally. If appropriate, you can approach them informally, but be mindful of respecting their personal time and boundaries. Even if you know them well, it’s often better to submit formal concerns through official channels to ensure they are properly documented and addressed

If No One Gets Back to You:

If you’ve tried contacting the board through the manager or directly with no success, it’s time to take further action.Visit our forum at https://www.condoart.ca/forum and ask for advice from experienced experts.